Jewellery Warranty
365 Day Jewellery Warranty
We provide a limited 365 day manufacturing warranty on all jewellery purchases with proof of purchase. This does not cover ‘accidental damage’ ‘deliberate damage’, excessive or normal wear and tear. If a Bevilles item does not live up to your expectations, and you believe it is in fact faulty, our staff will happily assess the item and work with you on an appropriate solution.
To make a claim under this warranty, simply bring the item purchased and the relevant Bevilles receipt into any of our stores within 12 months from the date of purchase.
We do not cover any loss of jewellery or watches.
We guarantee to work towards a fair and reasonable outcome for our customers, each and every time. Suitable solutions may be a repair, a replacement, an exchange for another item or a refund.
What is NOT Covered Under Our Warranty
This warranty does not cover:
- Unreasonable wear and tear
- Product modifications, including resizing
- Improper storage or misuse
- Lost or stolen items
- Tarnishing caused by failure to follow care instructions
- Damage caused by third-party repairs or alterations
- Stretched chains, misshapen or knotted pieces, scratches or dents (unless caused by a manufacturing fault)
- Events beyond our control, including natural disasters, pandemics, or civil unrest
You can click here for full terms and conditions.
