Watch Repairs

All watch repairs organised through Bevilles will be handled as efficiently as possible. Your watch will be sent directly to the relevant manufacturer for repair. Because of the intricate nature of watch mechanisms, repairs can take up to 6-8 weeks, as well as any extra time required for shipping. In some instances your watch may require a special component, which may require international shipping and can extend your repair turnaround. 


Requirements

So that this process is as smooth as possible, please ensure you bring the following to your local Bevilles store:

  1. The item in question
  2. Proof of purchase
  3. Any and all original packaging

Watch Repair Process

In order to make the process of repairing your watch as simple as possible, we have outlined the processes below. For some watch brands, the Bevilles team will be able to handle the process on the customer's behalf, but for other brands, the process is different, so please find your relevant brand in the information below. 

Citizen, Casio, JAG, Police, Disney, Olivia Burton, Daniel Wellington, Tommy Hilfiger, Seiko, Lorus, and Guess Watches

  1. Customer arrives in store and provides team member with item and proof of purchase.
  2. Bevilles team to assess as best as possible if the repair is warranty or a chargeable repair. If the identified fault is covered by warranty, the item will be sent for repair at no cost. If the identified fault is not covered by warranty, a quote will be requested and communicated to the customer by Bevilles store team.
  3. The item will then be sent to the individual authorised watch repairer for assessments by their licensed watch technician.
  4. Any repair costs for the item will be quoted, if applicable, or the repair works will be completed and returned to the local store.
  5. Store team to contact customer once it arrives in store.
  6. Store team ensure any outstanding repair payments are processed at collection. 

Skagen, Michael Kors, and Armani Exchange Watches

  1. Customer comes into store, Bevilles staff provide pre-addressed envelope & ask customer to complete Service Centre Repair form and post watch
  2. Item is received by the Service Centre.
  3. Item is assessed by a watch technician and repair is completed
  4. Customer is contacted by watch repair centre directly if 1) Quote applies 2) payment is required.
  5. Item is returned – Return costs covered by Watch Brand Service Centre

Fossil Watches

  1. Customer to scan the below QR code and follow the relevant prompts
  2. The item will then be sent to the individual authorised watch repairer for assessments by their licensed watch technician.
  3. Any repair costs for the item will be quoted, if applicable, or the repair works will be completed and returned to the local store.
  4. Store team to contact customer once it arrives in store.
  5. Store team ensure any outstanding repair payments are processed at collection. 

Need Help?

If you have any further questions regarding the watch repair service, please contact us via our contact us page or by emailing customerservice@bevilles.com.au.

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