Terms and Conditions

Sales

Heart Sale

*Sale ends at 11.59pm AEDT on 26/3/2024 or whilst stocks lasts. *Excludes Best Buys, Bonus Offers, Super Buys, Made to Order, My Meera My Design, Children's Jewellery, LOVE by Michelle Beville, Facets of Love, Meera, Disney and Selected Brands.

Up to 20% off Watches


*Sale ends at 11.59pm AEDT on 26/3/2024 or whilst stocks lasts. Excludes Best Buys, Smart Watches, Bonus Offers, Disney and Selected Brands. 

25% off Tommy Hilfiger Watches


*Sale ends at 11.59pm AEDT on 26/3/2024 or whilst stocks lasts. * Excludes Best Buys, Smart Watches and other Brands.

 

Up to 70% off Discontinued Diamonds

*Sale ends at 11.59pm AEDT on 26/3/2024 or whilst stocks lasts. *Offer applies to selected diamond product only. Excludes Best Buys and Selected Brands. 

 

Amendments to Terms and Conditions 

We reserve the right to amend these terms and conditions from time to time.

Photographs on the site

Reasonable care is taken to ensure that photographs displayed on the website reflect the actual product. Due to difficulties when photographing products some may appear larger or smaller than their actual size when represented on the site.

Online Transactions

When you purchase goods or services via the website you must pay for those goods and services at the time of purchase, in the manner as specified on the website.

All orders are subject to the availability of goods. We may reject or cancel any order due to unavailability of any good. If for any reason a good is not available, we will endeavour to notify the non-availability on this website.  

Please note, modifications to your online order cannot be made once placed. If you would like to adjust your order, please contact customerservice@bevilles.com.au to arrange for cancellation. 

Prices advertised online may differ from those instore eg: Online Only promotions

Delivery

We retain ownership and title of the goods we supply to you until we have received the full price for the goods, applicable delivery charges, and dispatched your order. Once your order has been dispatched to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by Australia Post, you assume full responsibility for and risk in the goods.

Your Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods. 

In addition to the rights conferred by the Australian Consumer Law, the express warranties and policies set out in these General Terms and Conditions of Purchase apply.

Change of Mind, Exchange & Refund Policy

We understand that buying jewellery online is convenient, but sometimes items just don’t fit or suit you! For change of mind purchases, you have 90 days to obtain an exchange or credit note. You also have 14 days if you wish to refund your purchase. The important thing to remember is that we want the beautiful jewellery you purchase from Bevilles to be perfect for you. 
We want you to feel fabulous and confident every time you visit!

CHANGE OF MIND, REFUND & EXCHANGE POLICY

14 days money back guarantee:

  • Subject to inspection must be in resalable unworn condition
  • Proof of purchase - Receipt/docket must be provided 
  • Returned in original box
  • Refund must be returned in same method of payment, this includes gift vouchers, and credit notes. Credit notes, and Gift cards are non-refundable for cash.
  • Excludes made to order items, engraved and any altered goods including resized pieces
  • Excludes Gift Cards


90 day exchange policy:

  • Available for jewellery with proof of purchase, if in unworn resalable condition (Conditions as above)
  • 90 day exchange available for watches with proof of purchase if in unworn resalable condition. Must have original watch box, warranty and links that have been removed by Bevilles team member. Conditions as above)
  • Excludes made to order items, Stackers jewellery boxes, engraved and any altered goods including resized pieces and Gift Cards
  • Excludes Feel Fab in 5 jewellery. You may exchange skus GF22020, GF12020, GF111000 within 14 days
  • Condition of jewellery and watches is based on the assessment
    by a Bevilles team member.
  • 365 day Jewellery manufacturing warranty available with proof
    of purchase

Refunds are available on lay-bys within 14 days from purchase date (purchase
date is the day the lay-by is placed). Lay-bys cancelled outside the 14 days will
incur a 20% cancellation fee of the purchase price. Exchanges are available within 90 days with proof of purchase. Item must not have been worn and in a resalable condition.

The benefits under this Change of Mind, Returns & Exchange policy are in addition to all rights
and remedies conveyed by the Australian Competition and Consumer Act and the Australian Consumer Law to which you may already be entitled. This policy does not exclude, restrict or modify any such rights or remedies. 

Eternity Points

If something is returned outside of the 14 day refund policy, and the customer receives a credit note using this credit note does not qualify for any Eternity Club Points on the next purchase.

Gift Cards

  • Gift Cards are not redeemable for cash
  • Any refund associated with a gift card, will be put back onto a gift card
  • When using a gift card online, only one gift card may be redeemed per transaction.
  • Gift Cards cannot be used when redeeming Eternity Club points


Product Disclaimers

Jewellery
When jewellery is left in its box for a long period of time or in a jewellery box, it may appear tarnished. This is not a fault with the product, it just needs a good clean. We recommend giving the item a good polish and clean using our Bevilles cleaner or polishing cloths available on our website here

Watches
All watches come with a warranty. The length of warranty varies per brand.
Water resistant - Water Resistant refers to a pressure test and does not signify depth. WR is splash resistance only, 50m is suitable for swimming in light conditions. 100m and 150m is suitable for surf, swimming or water skiing but not diving. 200m is suitable for diving.

Diamonds & Gemstones
ct = Carat (ct) TDW = Total Diamond Weight
IGI = Premium solitaire rings are certified by the International Gemological Institute (IGI) an independent laboratory worldly renowned for grading
Laboratory Grown Diamonds- Laboratory Grown Diamonds are grown in a laboratory recreating the brilliance and properties of a diamond that is found in mother nature from the ground.
Black Diamonds - Black Diamonds are uniquely treated stones.
Sapphires - Sapphires are grown in strictly controlled laboratory conditions.
Coloured Gemstones - All coloured Gemstones may be colour enhanced
Rubies and Emeralds - Created Rubies and Emeralds are grown in strictly controlled laboratory conditions.
Opals - Created Opals are grown in strictly controlled laboratory conditions
Pearls - Freshwater Pearls may be colour dyed

Metals
Stainless Steel - Yellow and Rose Stainless Steel may be plated.
9ct Gold Infusion - 9ct Gold (9ct) Sterling Silver (SS) Infused Jewellery. Benefit from the added strength without the added expense.
Stardust - Stardust Jewellery must not be worn in water. Please handle with care.
Children's jewellery - Some pieces are not suitable for Children under 3 years old.

    Stackers (Jewellery Boxes)

    If in the unfortunate case you are not 100% happy with your jewellery box purchase, you can feel confident knowing that Marketmakers (the manufacturer of Stackers jewellery boxes) will offer a replacement or refund within 30 days of your purchase. Returns cannot be processed in store. For more information, please contact us.

    Additional Warranties offered by Bevilles

    In addition to the rights conferred by the Australian Consumer Law, Bevilles also offers a free 365 Day Jewellery Warranty and various warranties depending on the brand of the watch sold. . The business providing these limited warranties is Fine Jewellery Retail AU Pty Ltd (t/a Bevilles Jewellers), which can be contacted at:

    Jewellery warranty

    To make a claim under Bevilles' 365 Day Jewellery Warranty, simply bring the item purchased and proof of purchase into any of our stores within 12 months from the date of purchase.

    Bevilles, at our option, will either repair or replace jewellery deemed to be defective due to the manufacturing process within 12 months of the date of purchase. Where the jewellery requires repair or replacement because it is of unacceptable quality or because of major failure then:

    • if the cost of returning the jewellery to a Bevilles store is significant because of the nature of the failure or because of the size or weight of the jewellery, we will collect the jewellery from you within a reasonable time; and
    • if the cost of returning the jewellery to our store is not significant, you are responsible for this cost. You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the jewellery to us for repair, replacement or return.

    This 365 Day Jewellery Warranty does not cover loss, damage, breakage, changes in appearance or degradation due to excessive wear or mishaps.

    Watch warranties

    Watch warranties are brand specific and are provided at the time of purchase. To make a claim under this warranty, simply bring the item purchased and the proof of purchase into any of our stores within the relevant period of the warranty from the date of purchase. Where the watch requires repair or replacement because it is of unacceptable quality or because of major failure then:

    • if the cost of returning the watch to a Bevilles store is significant because of the nature of the failure or because of the size or weight of the watch, we will collect the jewellery from you within a reasonable time; and
    • if the cost of returning the jewellery to our store is not significant, you are responsible for this cost. You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the watch to us for repair, replacement or return.

    As outlined above in the Australian Consumer Law section, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

    The benefits under this warranty policy are in addition to all rights and remedies conveyed by the Australian Competition and Consumer Act and the Australian Consumer Law and any statutory rights to which you may already be entitled.  This policy does not exclude, restrict or modify any such rights or remedies.

    Lay-by Terms & Conditions

    Lay-by Policy – For purchases made from 1 Jan 2024 

    • Purchases by you of Bevilles products under a lay-by arrangement will be subject to this Lay-by Policy.
    • The lay-by period, the description of the goods, purchase price and the required instalments will be described in your receipt docket. 
    • Lay-by arrangements are subject to a non-refundable admin fee of $10.00 (inclusive of taxes) payable at the point of purchase.
    • A minimum deposit of 25% of the product’s purchase price is also payable at the point of purchase. If the deposit is less than 25% and is not topped up to the minimum 25% within two weeks of the original purchase, Bevilles reserves the right to cancel the lay-by. 
    • Instalments must be paid in accordance with the instalment details described in your receipt docket and can be paid at any Bevilles store. 
    • Purchases made under a lay-by arrangement must be finalised within three months from the original purchase date.
    • Bevilles may notify you by SMS if your lay-by payment is overdue. 
    • Collection or cancellation of products purchased under a lay-by arrangement can only be made at the store where the goods were originally purchased and only by the customer whose name is on the lay-by docket. 
    • During your lay-by arrangement, you have 14 days from the date of first deposit to cancel your lay-by and receive a full refund of instalments paid to date (including your deposit and excluding the admin fee). This will be reimbursed in the same way in which the item was purchased.
    • After 14 days and before you finalise your lay-by arrangement and collect your purchase, you can cancel your lay-by arrangement and receive store credit or an exchange to an equivalent value of instalments paid to date (including your deposit). 
    • If you cancel the lay-by arrangement due to our breach, you will receive a full refund of instalments paid to date (including your deposit and admin fee).
    • Once the lay-by is finalised, our usual terms and conditions apply including:
      • If applicable to your product, a 90 Day Change of Mind Policy by way of exchange or store credit only; and
      • your Free 365 Day Jewellery Warranty will commence. See terms and conditions for details. 
    • We would love for you to finalise your lay-by arrangement within the due date stated on your receipt docket. In the event it is not, we will cancel your lay-by arrangement 14 days after we notify you that you have not finalised your lay-by arrangement. You may incur a cancellation fee which could be up to 25% of the total purchase price. If the lay-by arrangement is cancelled in these circumstances, we will refund all instalments paid to date (excluding the admin fee) to you at your request.
    • If a lay-by arrangement is cancelled, we may deal with the goods in any chosen way in its absolute discretion which may include selling or destroying the goods, and you will have no claim on those goods.

    Reference Cards in store

    Reference cards can be given in store for a product that is currently in stock. Reference prices are available for 14 days from the date of issue and are only applicable in the store that the cards were issued from. The pricing is not valid on special, custom or forward orders.

    Product Disclaimer

    • Typographic errors on the site, catalogue and all marketing materials including emails are subject to correction
    • Prices listed on the site are updated via an automatic feed and Bevilles will take all reasonable precautions to ensure this is error free. Errors due to this process are subject to correction.

    Disclaimer in relation to the website

    Despite all reasonable precautions on our part, this website cannot be guaranteed to be error free, the existence of any such errors will not be a breach of the agreement.

    Sign up Promotion

    $10 off discount applies to new customers who sign up to Eternity Club and use the provided promotional code. Discount applies to orders over $100 only. This discount cannot be used to purchase gift vouchers. You must be logged in to receive the discount. One use per customer only. Bevilles reserves the right to end this promotion without notice. Offer available online only. 

    Click here to view Eternity Club Terms and Conditions

    Eternity Club Birthday voucher terms and conditions

    *Minimum spend of $60 applies for $20 vouchers. Minimum spend of $150 applies for $50 vouchers. Valid at any Bevilles store before expiry date (usually a month after date of issue, expiry will be listed on email). Vouchers can only be used on new purchases (not valid as a payment method on existing laybys or repairs). Your birthday voucher cannot be used in conjunction with any other offer or voucher (not valid for the purchase of gift vouchers). Birthday Vouchers will only be issued if a purchase has been made within a 12 month period. If no purchase has been made within 12 months, no Birthday Voucher will be issued. Please present this email to store staff for redemption as it contains your voucher number or enter your unique code at the checkout if you wish to shop online. If you have any questions regarding your birthday voucher please contact customer service at customerservice@bevilles.com.au 
    For full Eternity Club Terms and Conditions, please click here