Customer FAQs

Where can I find store trading hours?

Due to the COVID-19 Stage 4 Lockdown, all Bevilles metropolitan Melbourne stores are closed until further notice. 

You can find your local store trading hours here.

Bevilles Geelong will continue to remain open.

What about my layby or repair?

Your laybys and repairs are safe with us and have arrived at our Head Office. If you wish to finalise payment on your layby and have it posted to you, please email us at customerservice@bevilles.com.au quoting you layby number. 
 
Please note:

• If you wish to collect your repair please contact the store you dropped it off to prior to visiting the store to ensure it is ready for collection as we may still be organising it to be collected from the jeweller.
• Due to current COVID-19 circumstances, there may be an approximate two weeks delay associated with when your jewellery is posted from Head Office.

Will there be any delays in store?

We also want customers to be aware that there may be some delays in our busier stores as we try to ensure we are doing everything we can to ensure social distancing measures. Ranging from limiting customer numbers in store to social distancing guidance in store, it will be different store to store, depending on how busy they are and we’ll do the best we can to get everyone in and out as quickly as possible.

What safety procedures can I expect in store?

Providing a safe environment for our customers and team will always be our number one priority.

Inside the store, customers may already have noticed some changes as Bevilles continues to put in place additional measures to help look after team members and customers. To ensure we can all maintain appropriate social distancing measures and customer safety, all Bevilles stores have implemented the extra steps below to help you safely get the things you need: 

• Increased cleaning in-store and for equipment such as counters, trays and jewellery
• No seating will be accessible in stores, to ensure your safety is our number one priority.
• Requesting that customers use tap and pay options as the preferred method of transaction

How you can contact us?

If you have any queries or concerns, please email customerservice@bevilles.com.au. Please be patient with us, as due to the unprecedented volume of emails it may take a little longer to get back to you.

There may be a delay on when your special order will be ready for collection, as this has not only affected our trade but also has halted any manufacture and deliveries. We understand this isn’t ideal, but we will notify you of the new estimated delivery date once we re-open and can provide this information.

I have made a purchase at a Victorian store. How can I receive my order?
If you have made a purchase instore, we will be able to deliver your purchase to you. Please note that online delivery costs will apply for orders under $100.

Will there be any delays if I purchase online?

Due to increase demand, our online store is experiencing some minor delays.

Rest assured your order is being prepared for dispatch although it may take up to 1-4 business days. You can find out more here.

Please note, modifications to your online order cannot be made once placed. If you would like to adjust your order, please contact customerservice@bevilles.com.au to arrange for cancellation.

Any eternity points that may expire during this period will be reinstated for 60 days from Friday 1 May.

How long do I have to return an item?

At Bevilles our promise to you is beautiful jewellery that makes you feel fabulous! We understand that buying jewellery online is convenient, but sometimes items just don’t fit or suit you! For change of mind purchases, you have 14 days to obtain an exchange, refund or credit note. Products must be unworn and in a new and resalable condition. Excludes Earrings, Personalised jewellery, Jewellery Boxes and Made to Order (modified, resized or engraved items). You can view our full Exchange/Refund Policy here. 

We accept Credit Card, PayPal, Humm, AfterPay, Zip and online discount codes. Unfortunately at this stage, Eternity Points and instore Gift Vouchers can not be applied online. For further information regarding payment, please visit our Payments Options page.

This site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid email address and Password before any personal information can be displayed. This site encrypts the information transmitted between our server and your browser. Also, if there is no activity on a page for an extended period of time, the site automatically logs you off. When that happens, you need to log on again using your Email address and Password.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Bevilles.

Credit card information that is sent to us is encoded with the latest SSL encryption technology which cannot be accessed or used by anyone else; ensuring that any information you send to us is completely safe.

The website has been designed so that you search easily and efficiently to find the watch, piece of jewellery or gift that you are looking for. However, if you cannot find your desired item on the website, this doesn't necessarily mean that we don't stock it. You can email us via customerservice@bevilles.com.au and we will be happy to answer any of your queries or alternatively, visit our Contact Us page for information regarding other means of contacting us.

With every product that is dispatched from Bevilles.com.au, a dispatch note will be issued. This is your proof of purchase (i.e. receipt). This will contain information such as the company name and address, the product(s) purchased, along with their price and the total amount. Please refer to your receipt in event of a return.