Customer FAQs

Where can I find store trading hours?
What about my layby or repair?
Will there be any delays in store?
What safety procedures can I expect in store?
How you can contact us?
What will happen with my special order?
I have made a purchase at a Victorian store. How can I receive my order?
Will there be any delays if I purchase online?
What about my Eternity points?
How long do I have to return an item?
How do I pay for my online purchase?
Is your website secure?
How secure is my online payment?
How can I find a particular product?
Are receipts sent with purchases?
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