Terms and Conditions

 Amendments to Terms and Conditions
We reserve the right to amend these terms and conditions from time to time.

Promotions

Up to 60% off selected Jewellery^*
*Offer to receive up to 60% off List Price on selected jewellery, online and instore from 6 April 2026 12:01AM (AEST) to 10 May 2026 11:59PM (AEST) or while stocks last. Stock may vary per store. Discount applies to the List Price (the non-sale, normal ticket price). A list of all included sale items can be found at Bevilles Jewellery Sale. Offer does not apply to Hot Deals, Treat Yourself Tray, Jewellery Cleaners, Sizers, Gift Cards & Selected Brands** (**Daniel Wellington, Ice, Jag, Maserati, Philip, Police, Sekonda, Thomas Sabo, Ania Haie, Bronzallure & Georgini). This offer cannot be redeemed against a prior purchase or redeemed for cash and cannot be used in conjunction with any other offer. The offer is subject to our General Terms and Conditions, our Returns and Privacy policies, which are available online. Offers subject to change. 

Up to 70% off Clearance Jewellery*
*Enjoy Up to 70% off Clearance jewellery from 09 March 2026 12:01am AEST to 5 April 11:59 AEST, or while stocks last. Stock varies per store. Offer applies to clearance jewellery only listed here: Clearance Jewellery. Excludes Hot Deals, Treat Yourself Tray, Jewellery Cleaners, Sizers, Gift Cards & Selected Brands** (**Daniel Wellington, Ice, Jag, Maserati, Philip, Police, Sekonda, Thomas Sabo, Ania Haie, Bronzallure & Georgini). Offer cannot be redeemed against products on layby, already reduced, a manually adjusted priced purchase, a prior purchase or redeemed for cash, and cannot be used in conjunction with any other offer. If a higher discount is available under an alternative offer, that alternative offer will apply. Refunds provided will reflect the discounted price and not the List Price. Discounts are not applicable on returns. Offer is subject to our General T&Cs and Returns and Privacy policies. Offer subject to change.

Extra 10% off Clearance Jewellery^{^
^}Offer to receive an extra 10% off Clearance Jewellery from 12:01am AEST 30 March 2026 to 11:59pm AEST on 12 April 2026. Offer applies to already reduced clearance jewellery only listed here: Clearance Jewellery | Up to 70% off | Bevilles Jewellery. Excludes Hot Deals, Jewellery Cleaners, Sizers, Gift cards, Care Plans, purchases made using Layby & Selected Brands** (**Daniel Wellington, Ice, Jag, Maserati, Philip, Police, Sekonda, Thomas Sabo, Ania Haie, Bronzallure & Georgini). No further discounts apply. Refunds provided will reflect the discounted price and not the List Price.  Discounts are not applicable on returns. Offer is subject to our General T&Cs and Returns and Privacy policies. Offer subject to change.

 50% off selected Roberto Carati Watches^1
1Offer to receive 50% off selected Roberto Carati watches from 2 April 2026 12:01am AEST to 10 May 2026 11:59pm AEST or while stocks last. Offer applies to selected Roberto Carati watches listed here: Watches on Sale. Excludes Hot Deals, Treat Yourself Tray, Jewellery Cleaners, Sizers & Gift Cards. Offer cannot be redeemed against products on layby, already reduced, a manually adjusted priced purchase, a prior purchase or redeemed for cash, and cannot be used in conjunction with any other offer. If a higher discount is available under an alternative offer, that alternative offer will apply. Refunds provided will reflect the discounted price and not the List Price. Discounts are not applicable on returns. Offer is subject to our General T&Cs and Returns and Privacy policies. Offer subject to change. 

20% off selected Citizen & Guess Watches^2
2Offer to receive 20% off selected Citizen and Guess watches from 2 April 2026 12:01am AEST to 10 May 2026 11:59pm AEST or while stocks last. Offer applies to selected Citizen and Guess watches listed here: Watches Special Offer. Excludes Hot Deals, Treat Yourself Tray, Jewellery Cleaners, Sizers & Gift Cards. Offer cannot be redeemed against products on layby, already reduced, a manually adjusted priced purchase, a prior purchase or redeemed for cash, and cannot be used in conjunction with any other offer. If a higher discount is available under an alternative offer, that alternative offer will apply. Refunds provided will reflect the discounted price and not the List Price. Discounts are not applicable on returns. Offer is subject to our General T&Cs and Returns and Privacy policies. Offer subject to change.

50% off A Great Range of Chains^@
@Offer to receive 50% off selected chains from 09 March 2026 12:01am AEST to 12 April 11.59pm AEST, or while stocks last. Stock varies per store. Offer applies to a selected range of chains listed here: Special Offer on Chains Online. Excludes Hot Deals, Treat Yourself Tray, Jewellery Cleaners, Sizers, Gift Cards & Selected Brands** (**Daniel Wellington, Ice, Jag, Maserati, Philip, Police, Sekonda, Thomas Sabo, Ania Haie, Bronzallure & Georgini). Offer cannot be redeemed against products on layby, already reduced, a manually adjusted priced purchase, a prior purchase or redeemed for cash, and cannot be used in conjunction with any other offer. If a higher discount is available under an alternative offer, that alternative offer will apply. Refunds provided will reflect the discounted price and not the List Price. Discounts are not applicable on returns. Offer is subject to our General T&Cs and Returns and Privacy policies. Offer subject to change.

30% off Clearance Watches^#
#Enjoy Up to 30% off Clearance Watches from 09 March 2026 12:01am AEST to 5 April 11:59 AEST, or while stocks last. Stock varies per store. Offer applies to clearance watches only listed here: Clearance Watches. Excludes Hot Deals, Treat Yourself Tray, Jewellery Cleaners, Sizers, Gift Cards & Selected Brands** (**Daniel Wellington, Ice, Jag, Maserati, Philip, Police, Sekonda, Thomas Sabo, Ania Haie, Bronzallure & Georgini). Offer cannot be redeemed against products on layby, already reduced, a manually adjusted priced purchase, a prior purchase or redeemed for cash, and cannot be used in conjunction with any other offer. If a higher discount is available under an alternative offer, that alternative offer will apply. Refunds provided will reflect the discounted price and not the List Price. Discounts are not applicable on returns. Offer is subject to our General T&Cs and Returns and Privacy policies. Offer subject to change. 

Photographs on the site

Reasonable care is taken to ensure that photographs displayed on the website reflect the actual product. Due to difficulties when photographing products some may appear larger or smaller than their actual size when represented on the site.

Online Transactions

When you purchase goods or services via the website you must pay for those goods and services at the time of purchase, in the manner as specified on the website.

All orders are subject to the availability of goods. We may reject or cancel any order due to unavailability of any good. If for any reason a good is not available, we will endeavour to notify the non-availability on this website.  

Please note, modifications to your online order cannot be made once placed. If you would like to adjust your order, please contact customerservice@bevilles.com.au to arrange for cancellation. 

Prices advertised online may differ from those instore eg: Online Only promotions

Delivery

We retain ownership and title of the goods we supply to you until we have received the full price for the goods, applicable delivery charges, and dispatched your order. Once your order has been dispatched to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by Australia Post, you assume full responsibility for and risk in the goods.

Your Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods. 

In addition to the rights conferred by the Australian Consumer Law, the express warranties and policies set out in these General Terms and Conditions of Purchase apply.

Change of Mind, Exchange & Refund Policy

We understand that buying jewellery online is convenient, but sometimes items just don’t fit or suit you! For change of mind purchases, you have 90 days to obtain an exchange or credit note. You also have 14 days if you wish to refund your purchase. The important thing to remember is that we want the beautiful jewellery you purchase from Bevilles to be perfect for you. 
We want you to feel fabulous and confident every time you visit!

14 days money back guarantee:

• Subject to inspection must be in resalable unworn condition
• Proof of purchase - Receipt/docket must be provided 
• Returned in original box
• Refund must be returned in same method of payment, this includes gift vouchers, and credit notes. Credit notes, and Gift cards are non-refundable for cash.
• Excludes made to order items, engraved and any altered goods including resized pieces
• Excludes Gift Cards
  
  

90 day exchange policy:

• Available for jewellery with proof of purchase, if in unworn resalable condition (Conditions as above)
• 90 day exchange available for watches with proof of purchase if in unworn resalable condition. Must have original watch box, warranty and links that have been removed by Bevilles team member. Conditions as above)
  
• Condition of jewellery and watches is based on the assessment
  by a Bevilles team member.
• 365 day Jewellery manufacturing warranty available with proof
  of purchase
• Earrings, nose ring/stud products, made to order items, stacker jewellery boxes, engraved, and any altered items including resized pieces are excluded from this Refund & Exchange Policy
  
  

Refunds are available on lay-bys within 14 days from purchase date (purchase
date is the day the lay-by is placed). Lay-bys cancelled outside the 14 days will
incur a 25% cancellation fee of the purchase price. Exchanges are available within 90 days with proof of purchase. Item must not have been worn and in a resalable condition.

The benefits under this Change of Mind, Returns & Exchange policy are in addition to all rights
and remedies conveyed by the Australian Competition and Consumer Act and the Australian Consumer Law to which you may already be entitled. This policy does not exclude, restrict or modify any such rights or remedies. 

Eternity Points

If something is returned outside of the 14 day refund policy, and the customer receives a credit note using this credit note does not qualify for any Eternity Club Points on the next purchase.

Gift Cards

• Gift Cards are not redeemable for cash
• Any refund associated with a gift card, will be put back onto a gift card
• When using a gift card online, only one gift card may be redeemed per transaction.
• Gift Cards cannot be used when redeeming Eternity Club points
  
  

Product Disclaimers

Jewellery

When jewellery is left in its box for a long period of time or in a jewellery box, it may appear tarnished. This is not a fault with the product, it just needs a good clean. We recommend giving the item a good polish and clean using our Bevilles cleaner or polishing cloths available on our website here

Watches

All watches come with a warranty. The length of warranty varies per brand.
Water resistant - Water Resistant refers to a pressure test and does not signify depth. WR is splash resistance only, 50m is suitable for swimming in light conditions. 100m and 150m is suitable for surf, swimming or water skiing but not diving. 200m is suitable for diving.

Diamonds & Gemstones

ct = Carat (ct) TDW = Total Diamond Weight
IGI = Premium solitaire rings are certified by the International Gemological Institute (IGI) an independent laboratory worldly renowned for grading
Laboratory Grown Diamonds- Laboratory Grown Diamonds are grown in a laboratory recreating the brilliance and properties of a diamond that is found in mother nature from the ground.
Black Diamonds - Black Diamonds are uniquely treated stones.
Sapphires - Sapphires are grown in strictly controlled laboratory conditions.
Coloured Gemstones - All coloured Gemstones may be colour enhanced
Rubies and Emeralds - Created Rubies and Emeralds are grown in strictly controlled laboratory conditions.
Opals - Created Opals are grown in strictly controlled laboratory conditions
Pearls - Freshwater Pearls may be colour dyed

Complimentary Chains with Necklaces

Our necklaces also include a complimentary plated chain for you to wear immediately. If you wish to complement your necklace with a different gauge, weight, or sized chain, please speak to our store staff or view our options here.

Metals

Stainless Steel - Yellow and Rose Stainless Steel may be plated.
9ct Gold Infusion - 9ct Gold (9ct) Sterling Silver (SS) Infused Jewellery. Benefit from the added strength without the added expense.
Stardust - Stardust Jewellery must not be worn in water. Please handle with care.
Children's jewellery - Some pieces are not suitable for Children under 3 years old.

Additional Warranties offered by Bevilles

In addition to the rights conferred by the Australian Consumer Law, Bevilles also offers a free 365 Day Jewellery Warranty and various warranties depending on the brand of the watch sold. . The business providing these limited warranties is Fine Jewellery Retail AU Pty Ltd (t/a Bevilles Jewellers), which can be contacted at:

• Postal address: Fine Jewellery Retail AU Pty Ltd, Level 1/50 Southgate Avenue, Cannon Hill, Queensland 4170
• Telephone: 1300 797 949
• Email: customerservice@bevilles.com.au

Jewellery warranty

To make a claim under Bevilles' 365 Day Jewellery Warranty, simply bring the item purchased and proof of purchase into any of our stores within 12 months from the date of purchase.

Bevilles, at our option, will either repair or replace jewellery deemed to be defective due to the manufacturing process within 12 months of the date of purchase. Where the jewellery requires repair or replacement because it is of unacceptable quality or because of major failure then:

• if the cost of returning the jewellery to a Bevilles store is significant because of the nature of the failure or because of the size or weight of the jewellery, we will collect the jewellery from you within a reasonable time; and
• if the cost of returning the jewellery to our store is not significant, you are responsible for this cost. You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the jewellery to us for repair, replacement or return.

This 365 Day Jewellery Warranty does not cover loss, damage, breakage, changes in appearance or degradation due to excessive wear or mishaps.

Watch warranties

Watch warranties are brand specific and are provided at the time of purchase. To make a claim under this warranty, simply bring the item purchased and the proof of purchase into any of our stores within the relevant period of the warranty from the date of purchase. Where the watch requires repair or replacement because it is of unacceptable quality or because of major failure then:

• if the cost of returning the watch to a Bevilles store is significant because of the nature of the failure or because of the size or weight of the watch, we will collect the jewellery from you within a reasonable time; and
• if the cost of returning the jewellery to our store is not significant, you are responsible for this cost. You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the watch to us for repair, replacement or return.

As outlined above in the Australian Consumer Law section, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

The benefits under this warranty policy are in addition to all rights and remedies conveyed by the Australian Competition and Consumer Act and the Australian Consumer Law and any statutory rights to which you may already be entitled.  This policy does not exclude, restrict or modify any such rights or remedies.

Lay-by Terms & Conditions

Lay-by Policy – For purchases made from 1 January 2024 

• Purchases by you of Bevilles products under a lay-by arrangement will be subject to this Lay-by Policy.
• The lay-by period, the description of the goods, purchase price and the required instalments will be described in your receipt docket. 
• Lay-by arrangements are subject to a non-refundable admin fee of $10.00 (inclusive of taxes) payable at the point of purchase.
• A minimum deposit of 25% of the product’s purchase price is also payable at the point of purchase. If the deposit is less than 25% and is not topped up to the minimum 25% within two weeks of the original purchase, Bevilles reserves the right to cancel the lay-by. 
• Instalments must be paid in accordance with the instalment details described in your receipt docket and can be paid at any Bevilles store. 
• Purchases made under a lay-by arrangement must be finalised within three months from the original purchase date.
• Bevilles may notify you by SMS if your lay-by payment is overdue. 
• Collection or cancellation of products purchased under a lay-by arrangement can only be made at the store where the goods were originally purchased and only by the customer whose name is on the lay-by docket. 
• During your lay-by arrangement, you have 14 days from the date of first deposit to cancel your lay-by and receive a full refund of instalments paid to date (including your deposit and excluding the admin fee). This will be reimbursed in the same way in which the item was purchased.
• After 14 days and before you finalise your lay-by arrangement and collect your purchase, you can cancel your lay-by arrangement and receive store credit or an exchange to an equivalent value of instalments paid to date (including your deposit). 
• If you cancel the lay-by arrangement due to our breach, you will receive a full refund of instalments paid to date (including your deposit and admin fee).
• Once the lay-by is finalised, our usual terms and conditions apply including:
  • If applicable to your product, a 90 Day Change of Mind Policy by way of exchange or store credit only; and
  • your Free 365 Day Jewellery Warranty will commence. See terms and conditions for details. 
• We would love for you to finalise your lay-by arrangement within the due date stated on your receipt docket. In the event it is not, we will cancel your lay-by arrangement 14 days after we notify you that you have not finalised your lay-by arrangement. You may incur a cancellation fee which could be up to 25% of the total purchase price. If the lay-by arrangement is cancelled in these circumstances, we will refund all instalments paid to date (excluding the admin fee) to you at your request.
• If a lay-by arrangement is cancelled, we may deal with the goods in any chosen way in its absolute discretion which may include selling or destroying the goods, and you will have no claim on those goods.

Reference Cards in store

Reference cards can be given in store for a product that is currently in stock. Reference prices are available for 14 days from the date of issue and are only applicable in the store that the cards were issued from. The pricing is not valid on special, custom or forward orders.

Product Disclaimer

• Typographic errors on the site, catalogue and all marketing materials including emails are subject to correction
• Prices listed on the site are updated via an automatic feed and Bevilles will take all reasonable precautions to ensure this is error free. Errors due to this process are subject to correction.

Disclaimer in relation to the website

Despite all reasonable precautions on our part, this website cannot be guaranteed to be error free, the existence of any such errors will not be a breach of the agreement.