Terms and Conditions

Amendments to Terms and Conditions 

We reserve the right to amend these terms and conditions from time to time.

Photographs on the site

Reasonable care is taken to ensure that photographs displayed on the website reflect the actual product. Due to difficulties when photographing products some may appear larger or smaller than their actual size when represented on the site.

Online Transactions

When you purchase goods or services via the website you must pay for those goods and services at the time of purchase, in the manner as specified on the website.

All orders are subject to the availability of goods. We may reject or cancel any order due to unavailability of any good. If for any reason a good is not available, we will endeavour to notify the non-availability on this website.  

Please note, modifications to your online order cannot be made once placed. If you would like to adjust your order, please contact customerservice@bevilles.com.au to arrange for cancellation. 

Prices advertised online may differ from those instore eg: Online Only promotions

Delivery

We retain ownership and title of the goods we supply to you until we have received the full price for the goods, applicable delivery charges, and dispatched your order. Once your order has been dispatched to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by Australia Post, you assume full responsibility for and risk in the goods.

Your Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods. 

In addition to the rights conferred by the Australian Consumer Law, the express warranties and policies set out in these General Terms and Conditions of Purchase apply.

Change of Mind, Exchange & Refund Policy

We understand that buying jewellery online is convenient, but sometimes items just don’t fit or suit you! For change of mind purchases, you have 90 days to obtain an exchange or credit note. You also have 14 days if you wish to refund your purchase. The important thing to remember is that we want the beautiful jewellery you purchase from Bevilles to be perfect for you. 
We want you to feel fabulous and confident every time you visit!

14 days money back guarantee:

• Subject to inspection must be in resalable unworn condition
• Proof of purchase - Receipt/docket must be provided 
• Returned in original box
• Refund must be returned in same method of payment, this includes gift vouchers, and credit notes. Credit notes, and Gift cards are non-refundable for cash.
• Excludes made to order items, engraved and any altered goods including resized pieces
• Excludes Gift Cards
  
  

90 day exchange policy:

• Available for jewellery with proof of purchase, if in unworn resalable condition (Conditions as above)
• 90 day exchange available for watches with proof of purchase if in unworn resalable condition. Must have original watch box, warranty and links that have been removed by Bevilles team member. Conditions as above)
  
• Condition of jewellery and watches is based on the assessment
  by a Bevilles team member.
• 365 day Jewellery manufacturing warranty available with proof
  of purchase
• Earrings, nose ring/stud products, made to order items, stacker jewellery boxes, engraved, and any altered items including resized pieces are excluded from this Refund & Exchange Policy
  
  

Refunds are available on lay-bys within 14 days from purchase date (purchase
date is the day the lay-by is placed). Lay-bys cancelled outside the 14 days will
incur a 25% cancellation fee of the purchase price. Exchanges are available within 90 days with proof of purchase. Item must not have been worn and in a resalable condition.

The benefits under this Change of Mind, Returns & Exchange policy are in addition to all rights
and remedies conveyed by the Australian Competition and Consumer Act and the Australian Consumer Law to which you may already be entitled. This policy does not exclude, restrict or modify any such rights or remedies. 

Eternity Points

If something is returned outside of the 14 day refund policy, and the customer receives a credit note using this credit note does not qualify for any Eternity Club Points on the next purchase.

Gift Cards

• Gift Cards are not redeemable for cash
• Any refund associated with a gift card, will be put back onto a gift card
• When using a gift card online, only one gift card may be redeemed per transaction.
• Gift Cards cannot be used when redeeming Eternity Club points
  
  

Product Disclaimers

Jewellery

When jewellery is left in its box for a long period of time or in a jewellery box, it may appear tarnished. This is not a fault with the product, it just needs a good clean. We recommend giving the item a good polish and clean using our Bevilles cleaner or polishing cloths available on our website here

Watches

All watches come with a warranty. The length of warranty varies per brand.
Water resistant - Water Resistant refers to a pressure test and does not signify depth. WR is splash resistance only, 50m is suitable for swimming in light conditions. 100m and 150m is suitable for surf, swimming or water skiing but not diving. 200m is suitable for diving.

Diamonds & Gemstones

ct = Carat (ct) TDW = Total Diamond Weight
IGI = Premium solitaire rings are certified by the International Gemological Institute (IGI) an independent laboratory worldly renowned for grading
Laboratory Grown Diamonds- Laboratory Grown Diamonds are grown in a laboratory recreating the brilliance and properties of a diamond that is found in mother nature from the ground.
Black Diamonds - Black Diamonds are uniquely treated stones.
Sapphires - Sapphires are grown in strictly controlled laboratory conditions.
Coloured Gemstones - All coloured Gemstones may be colour enhanced
Rubies and Emeralds - Created Rubies and Emeralds are grown in strictly controlled laboratory conditions.
Opals - Created Opals are grown in strictly controlled laboratory conditions
Pearls - Freshwater Pearls may be colour dyed

Complimentary Chains with Necklaces

Our necklaces also include a complimentary plated chain for you to wear immediately. If you wish to complement your necklace with a different gauge, weight, or sized chain, please speak to our store staff or view our options here.

Metals

Stainless Steel - Yellow and Rose Stainless Steel may be plated.
9ct Gold Infusion - 9ct Gold (9ct) Sterling Silver (SS) Infused Jewellery. Benefit from the added strength without the added expense.
Stardust - Stardust Jewellery must not be worn in water. Please handle with care.
Children's jewellery - Some pieces are not suitable for Children under 3 years old.

Stackers (Jewellery Boxes)

If in the unfortunate case you are not 100% happy with your jewellery box purchase, you can feel confident knowing that Marketmakers (the manufacturer of Stackers jewellery boxes) will offer a replacement or refund within 30 days of your purchase. Returns cannot be processed in store. For more information, please contact us.

Additional Warranties offered by Bevilles

In addition to the rights conferred by the Australian Consumer Law, Bevilles also offers a free 365 Day Jewellery Warranty and various warranties depending on the brand of the watch sold. . The business providing these limited warranties is Fine Jewellery Retail AU Pty Ltd (t/a Bevilles Jewellers), which can be contacted at:

• Postal address: Fine Jewellery Retail AU Pty Ltd, Level 1/50 Southgate Avenue, Cannon Hill, Queensland 4170
• Telephone: 1300 797 949
• Email: customerservice@bevilles.com.au

Jewellery warranty

To make a claim under Bevilles' 365 Day Jewellery Warranty, simply bring the item purchased and proof of purchase into any of our stores within 12 months from the date of purchase.

Bevilles, at our option, will either repair or replace jewellery deemed to be defective due to the manufacturing process within 12 months of the date of purchase. Where the jewellery requires repair or replacement because it is of unacceptable quality or because of major failure then:

• if the cost of returning the jewellery to a Bevilles store is significant because of the nature of the failure or because of the size or weight of the jewellery, we will collect the jewellery from you within a reasonable time; and
• if the cost of returning the jewellery to our store is not significant, you are responsible for this cost. You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the jewellery to us for repair, replacement or return.

This 365 Day Jewellery Warranty does not cover loss, damage, breakage, changes in appearance or degradation due to excessive wear or mishaps.

Watch warranties

Watch warranties are brand specific and are provided at the time of purchase. To make a claim under this warranty, simply bring the item purchased and the proof of purchase into any of our stores within the relevant period of the warranty from the date of purchase. Where the watch requires repair or replacement because it is of unacceptable quality or because of major failure then:

• if the cost of returning the watch to a Bevilles store is significant because of the nature of the failure or because of the size or weight of the watch, we will collect the jewellery from you within a reasonable time; and
• if the cost of returning the jewellery to our store is not significant, you are responsible for this cost. You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the watch to us for repair, replacement or return.

As outlined above in the Australian Consumer Law section, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

The benefits under this warranty policy are in addition to all rights and remedies conveyed by the Australian Competition and Consumer Act and the Australian Consumer Law and any statutory rights to which you may already be entitled.  This policy does not exclude, restrict or modify any such rights or remedies.

Lay-by Terms & Conditions

Lay-by Policy – For purchases made from 1 Jan 2024 

• Purchases by you of Bevilles products under a lay-by arrangement will be subject to this Lay-by Policy.
• The lay-by period, the description of the goods, purchase price and the required instalments will be described in your receipt docket. 
• Lay-by arrangements are subject to a non-refundable admin fee of $10.00 (inclusive of taxes) payable at the point of purchase.
• A minimum deposit of 25% of the product’s purchase price is also payable at the point of purchase. If the deposit is less than 25% and is not topped up to the minimum 25% within two weeks of the original purchase, Bevilles reserves the right to cancel the lay-by. 
• Instalments must be paid in accordance with the instalment details described in your receipt docket and can be paid at any Bevilles store. 
• Purchases made under a lay-by arrangement must be finalised within three months from the original purchase date.
• Bevilles may notify you by SMS if your lay-by payment is overdue. 
• Collection or cancellation of products purchased under a lay-by arrangement can only be made at the store where the goods were originally purchased and only by the customer whose name is on the lay-by docket. 
• During your lay-by arrangement, you have 14 days from the date of first deposit to cancel your lay-by and receive a full refund of instalments paid to date (including your deposit and excluding the admin fee). This will be reimbursed in the same way in which the item was purchased.
• After 14 days and before you finalise your lay-by arrangement and collect your purchase, you can cancel your lay-by arrangement and receive store credit or an exchange to an equivalent value of instalments paid to date (including your deposit). 
• If you cancel the lay-by arrangement due to our breach, you will receive a full refund of instalments paid to date (including your deposit and admin fee).
• Once the lay-by is finalised, our usual terms and conditions apply including:
  • If applicable to your product, a 90 Day Change of Mind Policy by way of exchange or store credit only; and
  • your Free 365 Day Jewellery Warranty will commence. See terms and conditions for details. 
• We would love for you to finalise your lay-by arrangement within the due date stated on your receipt docket. In the event it is not, we will cancel your lay-by arrangement 14 days after we notify you that you have not finalised your lay-by arrangement. You may incur a cancellation fee which could be up to 25% of the total purchase price. If the lay-by arrangement is cancelled in these circumstances, we will refund all instalments paid to date (excluding the admin fee) to you at your request.
• If a lay-by arrangement is cancelled, we may deal with the goods in any chosen way in its absolute discretion which may include selling or destroying the goods, and you will have no claim on those goods.

Reference Cards in store

Reference cards can be given in store for a product that is currently in stock. Reference prices are available for 14 days from the date of issue and are only applicable in the store that the cards were issued from. The pricing is not valid on special, custom or forward orders.

Product Disclaimer

• Typographic errors on the site, catalogue and all marketing materials including emails are subject to correction
• Prices listed on the site are updated via an automatic feed and Bevilles will take all reasonable precautions to ensure this is error free. Errors due to this process are subject to correction.

Disclaimer in relation to the website

Despite all reasonable precautions on our part, this website cannot be guaranteed to be error free, the existence of any such errors will not be a breach of the agreement.

Promotions

Sign up Promotion

$25 off discount applies to new customers who sign up to Eternity Club and use the provided promotional code. Discount applies to orders over $100 only. This discount cannot be used to purchase gift vouchers. You must be logged in to receive the discount. One use per customer only. Bevilles reserves the right to end this promotion without notice. Offer available online only. Required minimum spend of $100, excludes Shipping and selected items, Gift card excluded.

Click here to view Eternity Club Terms and Conditions

Eternity Club Birthday voucher terms and conditions

*Minimum spend of $100 applies. Valid at any Bevilles store before expiry date. Vouchers can only be used on new purchases (not valid as a payment method on existing laybys). Your birthday voucher can not be used in conjunction with any other offer or voucher (not valid for the purchase of gift vouchers). Please present your birthday voucher email to store staff for redemption as it contains your voucher number or enter your unique code at the checkout if you wish to shop online. If you have any questions regarding your birthday voucher please contact customer service at 1300 797 949 or customerservice@bevilles.com.au.

For full Eternity Club Terms and Conditions, please click here 

*No deposit payable on Payright plans for in-store purchases from Bevilles. Maximum plan value $8,000. Your application is subject to Payright’s lending criteria. A deposit may be required to meet affordability criteria by reducing the loan amount. Payright terms and conditions apply (https://www.payright.com.au/terms-and-conditions/). Finance provided by Devizo Finance Pty Ltd trading as Payright (ABN 21 622 104 527) of 42 Cambridge Street, Collingwood, VIC 3066.  

Bevilles Jeweller Customer Feedback Competition

1. GENERAL: Participation in the Fine Jewellery Retail AU Pty Ltd (trading as Bevilles “Voice of Customer” Survey Contest, (the “Contest”) constitutes full and unconditional agreement and acceptance of these Contest rules (“Official Rules”), which are final on all matters relating to the Contest.
2. SPONSOR AND PROMOTER: The Contest is sponsored by Fine Jewellery Retail AU Pty Ltd, trading as Bevilles (“Sponsor”) and the promoter is Feedback ASAP Pty Ltd (ABN 57 168 234 160) St Kilda Rd Towers, Level1, 1 Queens Road, Melbourne, Victoria 3004, Australia (“Promoter”)
3. CONTEST PERIOD: The Contest opens at 12:00:01 AM on September 1st, 2025, and closes at 12:00:00 PM on August 31st, 2026, (the “Contest Period”).  All time references in these Official Rules to AEST refers to Australian Eastern Standard Time (AEST) and references to AEDT refers to Australian Eastern Daylight Time (AEDT)..
4. ELIGIBILITY: The Contest is open to legal residents of Australia who are 18 years of age or older at the time of entry. Employees of the Sponsor and their Immediate Family Members, its parent entity, subsidiaries, and affiliates are not eligible. Immediate Family Members means any of the following: spouse, ex-spouse, de-facto, ex-de-facto, child or stepchild (whether natural or by adoption), parent, stepparent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, stepbrother, stepsister or first cousin.
5. HOW TO ENTER:  To enter the Competition, an eligible entrant must complete one of the following mechanics during the Competition Period:
   
   (A) Free Call number Entry: (i)call our free call numbers sent to them in the SMS they receive from the Promoter; and (ii) answer all questions in the automated phone survey as prompted including their contact phone number (mobile phone number). The entry when calling the free call number is free from a landline only
   
   (B) Website Entry: (i)click on the link provided in the email or SMS that they receive from the Promoter to be directed to the promotional website; and (ii) input the requested details including their mobile phone number, and (iii) answer all the questions in the survey as prompted on the promotional website, and (iv) submit the fully completed entry form. 
   
   (C) Near Field Communication (NFC) Entry: (i)use their phone in-store if they have NFC active in their settings. They tap their phone as instructed in-store and will be directed to the promotional landing page; and (ii) input the requested personal details and answer all the questions in the survey as prompted and submit the fully completed survey.
   
   (D) For the sake of clarity, the entrant will be the person whose name is registered on the Sponsor’s account relevant to the mobile phone number or email address submitted on entry (for 1800/0800 and website entry) or the mobile phone used to enter (for SMS entry).
   
   (E) Only one (1) entry permitted per person per feedback request.
   The Sponsor is not responsible for failed, late, lost, incomplete, undeliverable, incorrect, damaged, or misdirected Entries for any reason. All Entries become the property of the Sponsor and will not be returned or acknowledged.
6. PRIZE: One winner in the prize draw will win a $2,500 Bevilles Gift Card. The Bevilles Gift Card is subject to separate terms and conditions which can be found here: 
7. PRIZE SELECTION: 
   

   Prize Draw	Entries Open	Entries Close	Draw Date
   1	12:00:00am (AEST) September 1st 2025	11:59:59pm (AEST) February 28th 2026	Mar 12th 2026
   2	12:00:00am (AEDT) March 1st 2026	11:59:59pm (AEST) August 31st 2026	Sept 14th 2026

   
   
8. NOTIFICATION: Selected Entrant will be notified by email or telephone within five (5) business days of selection using the email address or telephone number provided on the Entry (the “Notification”). The Sponsor shall have no liability if the Notification is lost, intercepted or not received by a Selected Entrant for any reason. A response to the Notification must be received by the Contest Sponsor within 5 days thereof, failing which any non-responsive Selected Entrant will be disqualified and will forfeit any applicable Prize. Any Selected Entrant that has been disqualified shall have no recourse against the Sponsor and the Sponsor shall have no liability or responsibility to disqualified Selected Entrant.
   
   If a Selected Entrant is disqualified or forfeits a Prize, an alternate Selected Entrant will be selected by random draw from all remaining Entries until a winner is declared.
   
9. DECLARATION OF WINNER AND AWARDING PRIZE: To be declared a Contest Winner and to receive a Prize, Selected Entrant must 1) meet all Contest eligibility requirements and otherwise comply with the Official Rules; 2) provide a mailing address and telephone number for prize delivery. 
   
   The Bevilles Jeweller Gift Card will be posted to the winner by registered mail and is valid for 12 months from the date of card issue.  The Bevilles Jeweller Gift Card is subject to its terms of issue. The Promoter accepts no liability for a defective Gift Card however, if necessary, will provide reasonable assistance to a winner to ensure a replacement Bevilles Jeweller Gift Card is provided.  
   
   Prize is not transferable and cannot be exchanged, substituted, or redeemed for cash, except that the Sponsor may, in its sole discretion, substitute a Prize for another prize or prizes of equal or greater value.
   
   The Sponsor shall have no further obligation to the Prize winner other than the Prize awarded. 
   
   Contest winner will be posted at https://www.bevilles.com.au/pages/terms-and-conditions  within four weeks following the end of the Contest Period.
10. GENERAL: By participating, all Entrants and the selected Prize Winners agree a) to be bound by these Official Rules and the decisions of the Sponsor; and b) to release, indemnify and hold harmless the Sponsor and its affiliates, subsidiaries and independent contractors, and their respective directors, officers, shareholders, employees, agents and representatives, including advertising and promotion agencies, from any and all liability for claims/damages, including but not limited to claims/damages for personal injury (including death) or property damage, with respect to or arising from participation in the Contest and acceptance, possession, use or misuse of a Prize, or for claims based on publicity rights, defamation, or intrusion of privacy.
11. USE OF INFORMATION: Entrants acknowledge and agree that, by entering the Contest, they consent to the Sponsor’s collection (including through systems provided by Promoter), use and disclosure of their personal information for the purpose of administering and promoting the Contest and for internal analysis of participant demographics for future marketing. Entrants who win a Prize also consent to the use and disclosure of their personal information, including name, likenesses, city of residence and/or statement about the Prizes, by the Sponsors and their agents or representatives, for advertising, marketing, and publicity purposes, in any media, to the extent permitted by applicable law, with no further compensation other than awarding of the Prize.
12. PRIVACY: Neither the Sponsor nor its affiliates will share personal information collected from Contest entrants with any third parties, except as necessary for the administration of the Contest. The Sponsor will not attempt to contact entrants for any other purpose other than to administer the Contest, unless the entrant has opted-in to receive email communications from the Sponsor. The Sponsor respects individuals’ right to privacy. Please read the Bevilles Privacy Policy carefully to understand how personal information is collected, used and disclosed. The Privacy Policy can be found here.
13. LEGAL JURISDICTION: Subject to Rule 15 below, by entering the Contest, entrants agree: (i) that any and all disputes, claims and causes of action arising out of or connected with the Contest or any Prize award shall be resolved in accordance with the laws of the Province of Alberta, and (ii) to irrevocably submit to the exclusive jurisdiction of the courts of the Province of Alberta over any claim or matter arising under or in connection with the Contest or these Official Rules.
14. FOR RESIDENTS OF QUEBEC: Any dispute respecting the conduct or organization of a publicity Contest in Québec may be submitted to the Régie des alcools, des courses et des jeux(“Régie“)in Quebec for a ruling. Any litigation respecting the awarding of a Prize may be submitted to the Régie only for the purpose of helping the parties reach a settlement.
15. LIABILITY: The Sponsor shall not be held responsible for any problems, errors or negligence that may arise or occur in connection with the Contest. The Sponsor accepts no responsibility for loss, damage or claims caused by or resulting from the Contest or acceptance of a Prize. The Sponsor will not be responsible for late, lost, undeliverable, illegible, incomplete, falsified, tampered with, altered, or destroyed Entries for any reason and all such entries will be void. In the event it is determined that an entrant has entered in a fashion not sanctioned by these Official Rules and/or has submitted more than the number of entries permitted by these Official Rules, the entrant will be disqualified, and all of the Entries submitted by the entrant will be void. The Sponsor is not responsible for any typographical, human, or other error in the printing of the Contest and/or collateral advertising materials, administration of the Contest, processing of the Entries or in the announcement of the Prize winners or in any other materials or information associated with the Contest. The Sponsor will not be liable, and does not assume any responsibility, for incorrect or inaccurate capture of Entry information, technical malfunctions, human or technical error, printing errors, lost, delayed, or garbled data or transmissions, omission, interruption, deletion, defect or failures of any telephone or computer lines or networks, computer equipment, software or any combination thereof. Sponsor is not responsible for electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive information by the Sponsor on account of technical problems, or on account of traffic congestion on the Internet or at any website or any combination thereof.
    
    The Sponsor reserves the right to terminate, suspend, or extend the Contest or to amend the Official Rules at any time and in any way, without prior notice.
    
    To the extent of any conflict or inconsistency between the English and the French version of the Official Rules, the English version shall govern.