Returns & Refunds
We understand that buying jewellery online is convenient, but sometimes items just don’t fit or suit you! You may return any items bought online and instore within 90 days of purchase for an exchange - even items that are on clearance. How fabulous is that! For change of mind purchases, you have 30 days from date of purchase to obtain a refund. Or 90 days to obtain an exchange or credit note.
The important thing to remember is that we want the beautiful jewellery you purchase from Bevilles to be perfect for you.
Bevilles will Refund or Exchange at any time where goods are:
- Deemed to be faulty (ie- have a manufacturing fault or defect).
- Are not ‘fit for the purpose’ that was made known to staff at the point of sale
- Different to the sample provided, except where natural differences occur within the specific quality bracket.
- Have obvious defects that were not apparent or brought to the consumer’s attention at the point of sale.
- In conflict with any other rights provided for by State Legislation or the Australian Competition & Consumer Commission (ACCC).
Excluding Personalised, made to order and finance sales.
At Bevilles, our number one priority is to have our customers feeling fabulous everytime they shop with us. We appreciate just how important peace of mind is when making a special jewellery purchase. This is why we offer a 365 Day Jewellery Warranty.
We provide a limited 365 day manufacturing warranty on all jewellery purchases with proof of purchase. This does not cover ‘accidental damage’ ‘deliberate damage’, excessive or normal wear and tear. If a Bevilles item does not live up to your expectations, and you believe it is in fact faulty, our staff will happily assess the item and work with you on an appropriate solution.
We guarantee to work towards a fair and reasonable outcome for our customers, each and every time. Suitable solutions may be a repair, a replacement, an exchange for another item or a refund.
How do I return an item?
You may take your item into any of our Bevilles Stores for easy refund or exchange. Please ensure you take with you your original proof of purchase or your Eternity Club card.
Return to Online Store
Please contact our Online team on 1300 797 949 or send an email to firstname.lastname@example.org and request a return label. We will email you an Australia Post return label. Instructions will be provided with the label. Please ensure that you include your original invoice/receipt and a short note stating that you would like a refund or exchange. Please include product numbers if wanting to exchange for a different item.
Return your item along with contact details and docket information to:
Bevilles Online Store
PO BOX 232
Once we have received your returned item we will process the refund or exchange within 3 business days. The type of refund will be based on the original payment method. Please allow 10 working days for your refund/ exchange to be processed.
PLEASE NOTE: Your refund or exchange will not be actioned until we receive your item back at our Head Office (address above).
What if my product is faulty?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact customer service within 2 days of receiving the item. Email email@example.com or call us on 1300 797 949 to let us know. We will email you an Australia Post return label. Instructions will be provided with the label.