Bevilles are working hard to get your parcels to you as soon as possible. Due to the increased demand experienced by Australia Post and their temporary pause on Parcel Post collections, you will experience delays in receiving your orders. Please contact Australia Post with your tracking information if you experience significant delays. Please refer to https://auspost.com.au/service-updates/current-updates for more information.

Due to an increase demand and technical issues experienced with Australia Post systems, Bevilles is experiencing some minor delays shipping out parcels. Rest assured: your order is being prepared for dispatch, it may take up to 2-5 business days.

Delivery

• FREE standard delivery on all orders over $100 
• Just $9.95 for standard delivery, under $100
• Just $12.95 for express delivery 

Click here for more information on delivery rates and times

Returns

You can return an item hassle free, it's easy! For your convenience and peace of mind you can return all* online purchases. You can return your jewellery items:

• To any of our stores
• Simply post them back to us along with the receipt/docket and we'll pay the postage within 14 days of return. Click here for more info.
• Email customerservice@bevilles.com.au and we will organise return delivery for you.

For returns of watches or jewellery boxes, please contact us.

Jewellery

We provide a limited 365 day manufacturing warranty on all jewellery purchases with proof of purchase. This does not cover ‘accidental damage’ ‘deliberate damage’, excessive or normal wear and tear. If a Bevilles item does not live up to your expectations, and you believe it is in fact faulty, our staff will happily assess the item and work with you on an appropriate solution.

We guarantee to work towards a fair and reasonable outcome for our customers, each and every time. Suitable solutions may be a repair, a replacement, an exchange for another item or a refund.

Watches

Watch manufacturer warranties are sent with your order. Warranties will vary from brand to brand.

For any further information please email us at customerservice@bevilles.com.au