How do I create an Online Lay-by?
Creating an online lay-by is as easy!
- Add products to your cart. The minimum order total for a lay-by is $500.00.
- At checkout, click on the 'Lay-by' tab.
- Pay your deposit and set up a payment plan with 3 easy monthly repayments.
Online Lay-by Delivery
When will my Online Lay-by be delivered?
Delivery of your online lay-by order will commence after your final lay-by installment has been paid. You will receive email notification from us once your order has been dispatched.
Can I pick up my Online Lay-by from store?
Your Online Lay-by is only available to be delivered to your home or work. We are unable to deliver it to your nearest store.
Online Lay-by Payment
How do I pay for my Online Layby?
We accept for Paypal, Visa and Mastercard for online Lay-by orders.
Do I have to pay a deposit for my Online Lay-by order?
A 25% deposit is required to place an Online Lay-by. The minimum deposit amount is automatically calculated and shown on the lay-by options screen. A $2 administration/lay-by fee applies to all orders.
What do I do if payment fails?
If payment retry is unsuccessful, your order will remain on 'Payment Failed' status. Any future scheduled payments on your lay-by order will not be processed. You will need to contact one of our customer service representatives to process a payment and activate your lay-by payment schedule again. You can contact us via firstname.lastname@example.org.
Will my lay-by order be cancelled?
Your order may be cancelled if it continues to remain on 'Payment Failed' status. You will receive a notification email if your order is pending cancellation. To prevent this, you can email email@example.com to make a payment.
Can I cancel my lay-by order?
If you wish to cancel your lay-by order, you can email or call one of our customer service representatives within 30 days of the order placement date to process a refund of any successful amounts already paid. If cancellation is made after this date cancellation will incur a charge of 25% of purchase price and any remaining sum shall be reimbursed to the purchaser. Please note that the $2 lay-by admin/lay-by fee is not refundable in any circumstance.
Why would a payment be unsuccessful?
A bank may decline transactions in many instances, such as:
- when an expiry date and debit/credit card number do not match;
- if a debit or credit card has been cancelled or has had restrictions placed on it, or;
- if not enough funds are available to debit
How can I find out more about my payment schedule or payment details?
If you wish to confirm the amount to be deducted or the account you nominated for this lay-by order, please contact us via email firstname.lastname@example.org.