COVID-19 UPDATE FROM BEVILLES
50% off* Jewellery & 25% off* Watches Sale on now
COVID-19 UPDATE FROM BEVILLES
50% off* Jewellery & 25% off* Watches
Sale on now
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Customer FAQs

UPDATE ON LAYBYS AND REPAIRS

We have fielded a number of calls in recent days re laybys and repairs. We sincerely appreciate your patience and over the last few days - we have pulled out all stops to manage this in a timely manner. So this is what we are doing:

  • We are currently in the process off having repairs and layby sent back to our support office.
  • By early next week we expect to have 90% of repairs and laybys back within head office.
  • We will then make contact with you to arrange for the product to be returned to you.

We sincerely appreciate your patience and kind wishes. Please be assured we are doing all we can for you in extenuating circumstances. Please sit tight we will be in contact with you shortly.

Can I still Shop at Bevilles?

Yes, our online store is open 24/7. We invite you to visit our website www.bevilles.com.au where you can view and shop all our products. We expect that there will be some delays with the delivery of orders, and we will send further updates as soon as more information becomes available.

How long will the stores be closed?

We will continue to follow the guidelines of government and health officials in determining when we will reopen our stores. The safety of our employees and customers will be the primary factor in our decision regarding when to reopen our stores and Head Office. In addition, we will follow the mandates of federal, state and local authorities, as well as the directions we receive from the management of each of our malls. We will make announcements on our website and via email when decisions have been made to reopen any or all of our stores. We will update both the store trading hours on our website and on google to reflect our store trading hours.

What will happen to my Layby?

For any of our customers who have laybys, we will not be requiring any payments whilst the stores are closed. Once we re-open we will extend the time for you to finalise any outstanding layby payments which may be due.

What will happen with my special order?

There may be a delay on when your special order will be ready for collection, as this has not only affected our trade but also has halted any manufacture and deliveries. We understand this isn’t ideal, but we will notify you of the new estimated delivery date once we re-open and can provide this information.

I was told my repair is ready for me to collect at the store?

During this period of temporary store and head office closure, we will securely hold your item until your local store reopens. We as soon as we are re-open, we will inform you. If you have any queries or concerns, please email customerservice@bevilles.com.au

What if my repair is not ready?

During this period of temporary store and head office closure, we will securely hold your item until your local store reopens. We as soon as we are re-open, we will inform you. If you have any queries or concerns, please email customerservice@bevilles.com.au

What about my Eternity points?

Any eternity points that may expire during this period will be reinstated for 60 days from the date stores re-open. 

What about Bevilles 90 days Change of mind policy?

Bevilles 90 days change of mind policy will be extended for the duration that the stores will be closed as no processing will be able to be completed by our team during this time.

How you can contact us?

If you have any queries or concerns, please email customerservice@bevilles.com.au. Please be patient with us, as due to the unprecedented volume of emails it may take a little longer to get back to you.

How do I pay for my online purchase?

We accept Credit Card, PayPal, AfterPay, Zip, Bevilles gift vouchers, and Eternity Club Points. For further information regarding payment, please visit our Payments Options page.

Is your website secure?

This site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid email address and Password before any personal information can be displayed. This site encrypts the information transmitted between our server and your browser. Also, if there is no activity on a page for an extended period of time, the site automatically logs you off. When that happens, you need to log on again using your Email address and Password.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Bevilles.

How secure is my online payment?

Credit card information that is sent to us is encoded with the latest SSL encryption technology which cannot be accessed or used by anyone else; ensuring that any information you send to us is completely safe.

How can I find a particular product?

The website has been designed so that you search easily and efficiently to find the watch, piece of jewellery or gift that you are looking for. However, if you cannot find your desired item on the website, this doesn't necessarily mean that we don't stock it. You can email us via customerservice@bevilles.com.au and we will be happy to answer any of your queries or alternatively, visit our Contact Us page for information regarding other means of contacting us.

Are receipts sent with purchases?

With every product that is dispatched from Bevilles.com.au, a dispatch note will be issued. This is your proof of purchase (i.e. receipt). This will contain information such as the company name and address, the product(s) purchased, along with their price and the total amount. Please refer to your receipt in event of a return.

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