FAQ's

Q: How do I pay for my purchase?

 

We accept Credit Card, PayPal, AfterPay, Zip Bevilles Jewellers gift vouchers, and Eternity Points. For further information regarding payment, please visit the Payment Options  page.

 

Q: How long will it take before I receive my order?


Most products will be sent within 1-2 working days of placing the order. However, on occasion we may need to source products from one of our stores. However, we aim to have your purchase delivered to you within 7 working days. This is subject to product availability and the delivery option you chose.

For further information, please visit our Delivery Policy .

 

Q: How long do I have to return an item?


At Bevilles, we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. If you have bought an item at Bevilles and you wish to return it back to us, then you have 30 days in which to do so for a refund or 90 days for exchange. You can take the item along with receipt into any of our Bevilles stores for easy refund. Alternately, you can return your item to our online store. A refund can be given once we receive your returned item.

For further information, please visit our Refunds and Exchange page.


Q: Is your website secure?


This site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid Email address and Password before any personal information can be displayed. This site encrypts the information transmitted between our server and your browser. Also, if there is no activity on a page for an extended period of time, the site automatically logs you off. When that happens, you need to log on again using your Email address and Password.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Bevilles.

 

Q: How secure is my online payment?


Credit card information that is sent to us is encoded with the latest SSL encryption technology which cannot be accessed or used by anyone else; ensuring that any information you send to us is completely safe.

 

Q: Can I contact you?


You can contact us by:

Phone
- toll free on 1300 797 949, 9am-5pm Monday to Friday. One of our dedicated team will be happy to take your call and help you in any way that they can.


Email - you can contact us at anytime via email at sales@bevilles.com.au and we will respond to your emails as soon as possible.

For further information regarding contacting us, please visit our Contact Us page.

 

Q: How can I find a particular product?

The website has been designed so that you search easily and efficiently to find the watch, piece of jewellery or gift that you are looking for. However, i
f you cannot find your desired item on the website, this does not mean that we don't stock it. You can call us on 1300 797 949 and we will be happy to answer any of your queries or alternatively, visit our Contact Us Page   for information regarding other means of contacting us.

 

Q: Where can I get store details, store opening times and contact?

Our Store Locations page provides details regarding all Bevilles stores and you can even find which stores are closest to you by simply selecting where you live and view the list. Each store listing includes the address, location map, telephone number and opening times.

For further information, please visit our Store Locations  page.

 

Q: Are receipts sent with purchases?

With every product that is despatched from Bevilles.com.au, a despatch note will be issued. This is your proof of purchase (i.e. receipt). This will contain information such as the company name and address, the product(s) purchased, along with their price and the total amount. Please refer to your receipt in event of a return.